Why are your prices so reasonable?
We work directly with manufacturers. It is also the reason why the minimum order is 5 vials.
Why do the peptides I received have different colored tops than pictured on your site?
The colored tops on the site are simply for illustration. Each peptide we sell will have a varying colored top to help our clients distinguish between them.
Why do the peptides I received have no labels?
We can’t send peptides with labels because customs will not let the package through. So, we have to distinguish the different products according to caps color. It’s very safe.
How can I contact you? What are your hours?
Our hours of operation are 9 am to 4 pm including holidays. The Customer Service may be contacted at any time by emailing email@example.com. The best way to contact us is by email.
I placed an order and have not received an email confirmation. How do I know if my order went through?
Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate confirmation please send us an email and we will get back to you as soon as possible.
A peptide that I purchased recently has less powder in it than others I’ve gotten. Does this mean it doesn’t have the right MG?
Peptides due to their nature come in a variety of sizes and shapes. Normally after the lyophilization process has completed we have a peptide that is a perfect cake. However, there are times when it may break in transit or simply appear differently. This is no way affects the quality or potency of the product. It is simply an aesthetic issue. While we do try to always present a product that looks perfect, on occasion, this isn’t possible. Proteins such as LR3 are very large in size and due to the requirement of a buffer will appear larger in size than a mod GRF or GHRP. This is also normal.
How are orders packaged?
All orders are packaged in a DHL box or envelope. All products are thoroughly examined and wrapped securely in bubble wrap to ensure that safety and privacy is maintained.
Do you ship internationally?
Yes we ship worldwide.
Can I perform my own 3rd party test of your products?
Yes, in fact, we encourage you to have our products tested. If you choose to do so, send us a copy of the Mass-spec, AAA, MALDI mass, or HPLC test results and we will credit you for the product tested. We stand behind each and every product we sell and take the quality of our research products very seriously.
What form do your peptides come in?
All our peptides are lyophilized powder in 2ml vials.